Returns & Refunds policy

Last updated: September 2026

We want customers to be happy with their LayerWish creations. Because some products are made specifically for an individual customer, our return policy differs between ready-to-order and personalized products.

Ready-to-Order Products

Eligible ready-to-order products may be returned within 14 days of delivery.

To qualify for a return, the item must be unused, undamaged and returned in its original condition.

Please contact us at [EMAIL] before returning an item so we can provide return instructions.

Unless the return results from an error by LayerWish, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Personalized, Custom and Made-to-Order Products

Because these products are created specifically for you, personalized, custom and made-to-order products are final sale and cannot be returned or refunded because of a change of mind.

This includes products customized with names, messages, colors, logos, designs, event information or other customer-selected details.

However, we will make it right if the product:

• arrives damaged;

• has a manufacturing defect;

• contains an error made by LayerWish; or

• materially differs from the personalization or specifications we agreed to produce.

Please contact us within 7 days of delivery and include photographs showing the issue. Depending on the circumstances, we may offer a replacement, correction or refund.

Customer-Provided Information

We are not responsible for spelling, dates, names, addresses, logos or other information that was produced correctly based on information submitted or approved by the customer.

Please carefully review personalization details before completing your order or approving a design.

Cancellations

Ready-to-order items may be canceled before shipment if fulfillment has not begun.

Personalized and custom orders may be canceled only before production or customization begins. Once production has started, cancellation may no longer be available.

Shipping Damage

If an order arrives damaged, please keep the item and packaging and contact us within 7 days of delivery with photographs so we can evaluate the issue.

Delayed or Unavailable Orders

If LayerWish cannot ship an order within the stated timeframe, we will notify the customer and provide the options required by applicable federal law, which may include accepting a revised shipping date or canceling the unshipped order for a full refund.

Refund Processing

Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Contact

LayerWish
Orlando, Florida, USA

Email: contact@layerwish.com